Call Centers For Dummies

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Call Centers For Dummies
By Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson




&#8226ublisher:  For Dummies
•Number Of Pages:  408
&#8226ublication Date:  2010-05-03
•ISBN-10 / ASIN:  0470677430
•ISBN-13 / EAN:  9780470677438


Product Description:

The fast and easy way to improve call center management and response

Are you a call center professional seeking trusted and practical advice for improving your results and positively affecting your company's bottom line? Now updated with coverage of the latest technological advancements and developments in the field, Call Centers For Dummies, 2nd Edition is the ultimate call center reference guide.


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