办公室礼仪：如何致歉

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Part One
Lily：I owe you an apology, Mr. Steven.
Steven：What do you mean, Lily?
Lily：I'm terribly sorry about the appointment last Thursday. I hope you'll excuse me.
Steven：Forget it. I'd have done exactly as you did if I had been in your situation.
Lily：That's very kind of you to say so.

Part two
Eva：Sorry to be late. I was caught up in a traffic jam. Am I the last guest to arrive?
John：Yes, VIPs always are. So it's quite all right. And you're a very important person at this party.
Eva：Oh, please don't!
John：I was just kidding. We've been expecting you all this time!

Part Three
Annie：Sorry to have kept you waiting, Eva. I was answering an overseas call.
Eva：It's alright. You must be a very busy general manager.
Annie：Well, I hope you weren't bored while I was on the phone.
Eva：No. I was reading this new brochure of yours, you see. I'm very much interested in your new product.