Management of Professionals Second Edition

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Management of Professionals, Second Edition
by Richard Shell (Author)

Hardcover: 336 pages
Publisher: CRC; 2 edition (September 13, 2002)
Language: English
ISBN-10: 0824708296
ISBN-13: 978-0824708290
Amazon.com Sales Rank: #42,927 in Books !

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Book Description
\"Considers the common functions of managers, such as effective planning and decision-making, organizational design and staffing, directing and controlling, and delegating. Offers methods to strengthen and enhance personal leadership stule, communication skills, and workplace motivation and involvement to improve individual and organizational productivity and increase business revenues.\"
Book Info
Considers the common functions of managers, such as effective planning and decision-making, organizational design and staffing, directing and controlling and delegating.


Preface
1. Successfully Managing the Professional: The Challenge
I. Introduction and Overview
II. Who Is a Professional?
III. The Special Characteristics of Professionals
IV. The Professional as a Manager
V. Management Defined
VI. Management: An Art and a Science
VII. Management Theory and Thought
VIII. Emphasis of This Book
2. Planning and Forecasting for Success
I. Introduction
II. The Planning Process
III. Strategic Planning for Long-Range Success
IV. Tactical Planning for Operational Success
V. Evaluation of Planning Systems and Their Results
VI. Basic Forecasting Methods
VII. Cost and Activity Indexes
VIII. Summary
3. Organizing and Staffing
I. Historical Development
II. Unity of Command
III. Division of Labor
IV. Line and Staff
V. Successful Boundary Spanning Techniques for Professionals
VI. Professionals as Line Managers
VII. Professionals as Staff Advisors to Line Managers
VIII. Span of Management
IX. Organizational Design
X. Organizational Configurations
XI. Selection of Personnel
XII. Summary
4. Directing and Controlling
I. Introduction
II. Responsibility
III. Authority
IV. Delegation
V. How to Delegate Effectively
VI. Managing the Relationship with Your Boss
VII. Incentives and Motivation
VIII. Wage and Salary Administration
IX. Control Systems
X. System and Individual Performance
XI. Management Information Systems
XII. Critical Path Scheduling
XIII. Summary
5. Decision Making and Time Management
I. The Managerial Role in Decision Making
II. The Decision-Making Process
III. Systems Analysis Aids Decision Making
IV. Decision-Making Techniques
V. Team Decision Making and Some Common Mistakes
VI. Time Management
VII. Time-Compressed Management
VIII. The Proactive Manager and Time Management
IX. Summary
6. Individuals and Groups: Needs and Behavior in
Professional Work Organizations
I. Understanding the Professional
II. Causes of Conflict Between Professional Employees and
Organizations
III. Culture and Status
IV. Informal Groups and Their Significance
V. Group Decision Making Among Professionals
VI. Summary
7. Building Effective Communication
I. What Is Needed for Professionals
II. Communicating with the Professional
III. The Grapevine
IV. Nonverbal Communication
V. Making Effective Presentations
VI. Approaches to Improving Managerial Communications
VII. Noise and Communication
VIII. Barriers and Failure to Communicate
IX. Summary and Conclusions
8. Motivating Today’s Professional
I. Overview and Trends
II. Understanding the Managerial Function
III. Attainment of Mutual Agreement on Job Expectations and
Goal Setting
IV. Relationship Between Employee Selection and Motivation
V. Popular and Useful Motivation Models
VI. Does Money Motivate?
VII. Handling the Problem Professional
VIII. Performance Evaluation and Motivation
IX. Motivating the Health Professional
X. Building the Proper Motivational Environment
XI. Summary
9. Leading Professionals
I. Importance of Leadership Style
II. Autocratic Leadership
III. Bureaucratic Leadership
IV. Laissez-Faire Leadership
V. Democratic Leadership
VI. Choosing an Appropriate Leadership Style
VII. Emotional Profile of the Leader
VIII. One-on-One Leadership
IX. Relationship Between Power and Leadership
X. Good Leaders Are Good Helpers
XI. Summary and Conclusions
10. Change Processes in the Professional Environment
I. Importance and Nature of Change
II. Change Theories
III. The Types and Phases of Change
IV. Causes of Resistance to Change
V. Specific Methods and Techniques for Reducing Resistance
VI. Organizational Crises and Cutback Management
VII. The Task Force Concept
VIII. What to Do When Participation Does Not Work
IX. Summary and Case Study
11. Organizational Conflict and Stress
I. Conflict in the Professional Work Environment
II. Techniques to Reduce Conflict
III. Managing Stress
IV. Stress and Burnout
V. Stress and Decision Making
VI. Summary
12. Involvement Management
I. Overview
II. Involvement Teams and Groups
III. Organization-Wide Incentives and Employee Involvement
IV. Management by Objectives and Employee Involvement
V. MBO Versus Traditional Management
VI. MBO Can Help Integrate Involvement and Control
VII. Making MBO Work for Professionals
VIII. Final Analysis of MBO
IX. Summary
13. Managerial and Organizational Effectiveness: An Epilogue
I. Basic Components of Organizational Effectiveness
II. The Educated Professional
III. Career Development in the Professional Organization
IV. What’s Ahead for Labor Relations?
V. What’s Ahead for Professionals?
VI. Conclusions and Implications
Appendix. Case Study for Organizational Change
I. Corporate History: The Beginning
II. Recommendations and Summary Comments