Up to 20 per cent of jobs in the financial services industry could be moved to countries such as India and the Philippines by 2010, according to a new report .
Deloitte, the consultancy, questioned 62 global banks and insurers for the report, which predicts that 2m jobs will be offshore by the end of the decade. About 70 per cent of financial institutions have already moved some of their operations offshore. India remained the most popular country, but China, Mexico, Costa Rica and South Africa were also gaining favour.
US and UK institutions were leading the move offshore, but Chris Gentle, director of financial services at Deloitte and author of the study, said companies in Canada, France and Australia were now starting to look seriously at offshoring.
The report found that companies that moved one part of their operations offshore typically reported a cost saving of 20 per cent on average. Companies that moved multiple functions offshore often gained savings of 40-50 per cent. However, many companies encountered an alarming drop-off in cost savings and quality after the third year, the report found.
传统上,公司把客服中心等业务移至海外。德勤的报告显示,越来越多其它领域的业务也在向海外转移。
Traditionally companies have offshored activities such as call centres. The Deloitte report found other areas of business are increasingly being moved.