How You Do... What You Do: Create Service Excellence That Wins Clients For Li

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Bob Livingston, \"How You Do... What You Do: Create Service Excellence That Wins Clients For Life\"
M-g H | 2008 | ISBN: 0071592784 | 282 pages | PDF | 1 MB
Between the challenges of escalating competition, well-informed clients, and dismal customer service, today's marketplace is becoming more and more crowded. The result is that your clients have more influence and choices than ever before. If you or your organization do not consistently satisfy and surpass their expectations, your clients will take their buying power elsewhere. It's that simple. But by establishing service excellence as your top strategic and cultural priority, you will foster the strong relationships needed to win--and retain--loyal clients.

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