Information Systems for eGovernment

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Information Systems for eGovernment: A Quality-of-Service Perspective
by Gianluigi Viscusi, Massimo Mecella, and Carlo Batini



Hardcover: 275 pages
Publisher: Springer; 1st Edition. edition (September 17, 2010)
Language: English
ISBN-10: 3642135706
ISBN-13: 9783642135705



Product Description
The success of public sector investment in eGovernment initiatives strongly depends on effectively exploiting all aspects of ICT systems and infrastructures. The related objectives are hardly reachable without methodological frameworks that provide a holistic perspective and knowledge on the contexts of eGovernment initiatives. Yet public administrators usually have a mix of legal and administrative knowledge, while lacking an information systems background.

With this book, Viscusi, Batini and Mecella provide a comprehensive methodology for service-oriented information systems planning, with special emphasis on eGovernment initiatives. They present the eG4M methodology which structurally supports the development of optimal eGovernment plans, considering technological, organizational, legal, economic and social aspects alike. The approach is focused on two pillars: the quality of the provided services and related processes, and the quality of the data managed in the administrative processes and services.


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